Workflows may sound like a business concept. But effective workflows improve communication with clients, strengthen the clinical relationship, and do it with less work and stress for the clinician. This course describes how that can be done, and why it matters to clinical outcomes.
This course guides clinicians on how to implement systems that improve the client experience and clinical outcomes. Attention will be given to communication processes early in the therapy relationship that can be simplified, reducing client confusion and facilitating a strong therapeutic bond.
Describe the connection between client communication processes, relationship-building, and clinical outcomes.
Identify two common processes where client-therapist communication can break down.
Identify at least two areas of their own practice where improved workflows can impact client relationships and client satisfaction.