Why you'll love this course

Workflows may sound like a business concept. But effective workflows improve communication with clients, strengthen the clinical relationship, and do it with less work and stress for the clinician. This course describes how that can be done, and why it matters to clinical outcomes.

Course description

This course guides clinicians on how to implement systems that improve the client experience and clinical outcomes. Attention will be given to communication processes early in the therapy relationship that can be simplified, reducing client confusion and facilitating a strong therapeutic bond.

Learning objectives

By the end of this workshop, participants will be able to:

  • Describe the connection between client communication processes, relationship-building, and clinical outcomes.

  • Identify two common processes where client-therapist communication can break down.

  • Identify at least two areas of their own practice where improved workflows can impact client relationships and client satisfaction.


Benjamin E. Caldwell & Fletcher Dennison

Benjamin Caldwell, PsyD

Benjamin Caldwell, PsyD

Education Director, SimplePractice Learning

Benjamin Caldwell, PsyD is a California-licensed marriage and family therapist (#42723). He currently serves as adjunct faculty for California State University Northridge in Los Angeles and The Wright Institute in Berkeley. He is the author of several books, including Basics of California Law for LMFTs, LPCCs, and LCSWs, and Saving Psychotherapy. He has served on the AAMFT Ethics Committee, and for several years as Chair of the Legislative and Advocacy Committee for AAMFT-California.
Fletcher Dennison

Fletcher Dennison

SimplePractice COO

Fletcher, SimplePractice’s COO, has over 8 years of experience in technology operations. He’s passionate about understanding customers and finding ways to meet their needs. Fletcher’s experience includes product management of the SimplePractice web and mobile apps through customer-focused research, feedback, and collaboration. He also has lead teams to write, develop and distribute content for large and diverse audiences. He earned a B.A. in Philosophy, Politics, & Economics from Pomona College.